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RETURN POLICY

At Casa Ayala, we take great pride in our handcrafted wooden creations and want to ensure complete satisfaction with your purchase. We understand that sometimes a product might not meet your expectations. Therefore, we've designed a fair and straightforward return policy to make your shopping experience worry-free.

 

**15-Day Satisfaction Guarantee:**

We offer a 15-day satisfaction guarantee from the date of delivery. If, for any reason, you are not completely satisfied with your purchase within this period, you may return it for a refund or exchange.

 

Here are the details:

 

*Return Conditions

  1. The item(s) must be in original condition and packaging, including any accompanying accessories.

  2. Please include a copy of your order confirmation or packing slip with the returned item.

  3. To initiate a return, please contact our Customer Support team at info@casaayaladecor.com to receive a Return Authorization (RA) number.

  4. The customer is responsible for return shipping costs unless the item arrived damaged or was sent in error.

  5. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

  6. We recommend using a trackable shipping method to ensure your return is received.

 

*Refund Process

Once we receive and inspect the returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a reasonable timeframe.

 

*Damaged or Defective Items

In the rare event that you receive a damaged or defective product(s), please contact us immediately. We will work swiftly to resolve the issue, either by sending you a replacement or issuing a full refund, including shipping costs.

 

*Custom & Personalized Orders

Please note that custom or personalized orders are not eligible for returns or exchanges unless they arrive damaged or defective. In such cases, please contact us immediately, and we will arrange to address the issue.

At Casa Ayala, your satisfaction is our top priority, and we are committed to delivering high-quality wooden candleholders that add warmth and charm to your space. If you have any questions or concerns about our return policy or your purchase, please do not hesitate to reach out to our dedicated Customer Support team for assistance. Thank you for choosing Casa Ayala and we look forward to serving you again in the future.

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