FAQ

What types of products do you offer?

We offer a diverse range of handcrafted wooden products, including planters, candleholders, and trays, each meticulously designed to add warmth and charm to your living spaces. Our inventory constantly evolves, so check our website for the latest offerings.
Can I request a custom design?

Absolutely! If you have a specific design in mind or need a personalized piece, please contact us, and we'll work closely with you to bring your vision to life.
Are Casa Ayala creations eco-friendly?

Yes, we take pride in our commitment to sustainability. We salvage fallen trees to minimize waste and protect our natural heritage. Our eco-friendly approach ensures that each product is made with minimal environmental impact.
How do I care for and maintain the wood products I purchase?

Proper care and maintenance of wood products are essential to their longevity. Avoid exposure to direct sunlight, excessive moisture, and extreme temperatures. Regularly dust and clean your wood items with a soft, dry cloth.
Do you offer wholesale pricing for businesses?

Yes, we offer wholesale pricing for businesses and retailers interested in our products. Please contact us for more information about our wholesale options.
How can I contact your customer support team?

You can reach our customer support team by submitting the contact form found here. You can also send an email to info@casaayaladecor.com or give us a call at (209) 791-0449. We respond to inquiries promptly during normal business hours.
Do you have a showroom or physical store I can visit?

At this time, we operate exclusively online, which allows us to offer competitive pricing and reach customers worldwide. However, we do attend various craft fairs and events throughout the year. Check our website or social media for updates on upcoming events.
How can I place an order?

To place an order, simply browse our website, select the product you want, and add it to your cart. Follow the checkout process, where you'll provide your shipping information and payment details. For custom orders, please reach out to us directly.
How long does it take to receive my order?

The processing time for your order may vary based on the specific product and whether it's a custom creation. We strive to process and ship orders as quickly as possible. Please refer to the estimated delivery times provided during checkout.
What payment methods do you accept?

We accept all major credit cards and other secure online payment methods such as Apple Pay and Google Pay. Your payment information is always kept confidential and secure.
What is your shipping policy?

Currently, we offer shipping to the lower 48 states within the US only. Shipping costs and delivery times may vary depending on the size and weight of the product, as well as your location. Please review our detailed shipping policy on our website for more information.
What is your return policy?

We want you to be satisfied with your purchase. If you receive a damaged or defective item, please contact us within 15 days of receiving your order, and we will assist you with a return or exchange. For more information, refer to our return policy on our website.